Frequently Asked Questions
How do I get started?
Getting started is easy. Simply register your details and log on to our calendar. You will see an icon that says “View/Purchase Credits”. Purchase the number of credits you wish to use, find a teacher you like the sound of and book in a time that suits you in the calendar. It’s that easy.
What do I need to have for the classes?
You will need to have Skype which is free. You can download Skype at www.skype.com.
You will also need a microphone connected to your computer. A camera isn't essential for the classes but will be needed if you wish your tutor to see you.
What happens during a class?
Getting started is easy. Simply register your details and log on to our calendar. You will see an icon that says “View/Purchase Credits”. Purchase the number of credits you wish to use, find a teacher you like the sound of and book in a time that suits you in the calendar. It’s that easy.
What do I need to have for the classes?
You will need to have Skype which is free. You can download Skype at www.skype.com.
You will also need a microphone connected to your computer. A camera isn't essential for the classes but will be needed if you wish your tutor to see you.
What happens during a class?
- It's important to be logged on to Skype at your class time so you maximise your lesson time. Your tutor will call you via Skype for a 60 minute lesson.
- During your first lesson we need to determine your proficiency level in order to assign you to the appropriate curriculum level.
- Your tutor will ascertain your requirements and goals for speaking English.
- Skype has a chat feature, which also allows you and your tutor to type words so you can see how a word is spelt or correct pronunciation.
- If we are responsible for an interruption to your class that lasts for more than 10 minutes. we will credit you with a free lesson.
- Your tutor will wait for 20 minutes after your designated start time. If you are later than 20 minutes, your tutor will disconnect from Skype and normal charges will occur.
- We require 24 hours notice for cancellations.
- All curriculum provided by Englsh via Skype remains the property of English via Skype and cannot be copied for external use outside of your classes with us.
- All suggestions and issues must be directed to Danielle Jeffery at [email protected]